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A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.
Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.
The term "Chatter Bot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs.
The usage of the chatbot can be monitored in order to spot potential flaws or problems.
Other companies explore ways how they can use chatbots internally, for example for Customer Support, Human Resources, or even in Internet-of-Things (Io T) projects.
Overstock, for one, has reportedly launched a chatbot named Mila to automate certain simple yet time-consuming processes when requesting for a sick leave.
However Weizenbaum himself did not claim that ELIZA was genuinely intelligent, and the Introduction to his paper presented it more as a debunking exercise: [In] artificial intelligence ...
machines are made to behave in wondrous ways, often sufficient to dazzle even the most experienced observer.
Thus, for example, online help systems can usefully employ chatbot techniques to identify the area of help that users require, potentially providing a "friendlier" interface than a more formal search or menu system. One pertinent field of AI research is natural language processing. Chatbots are often integrated into the dialog systems of, for example, virtual assistants, giving them the ability of, for example, small talking or engaging in casual conversations unrelated to the scopes of their primary expert systems.